RV Supplies: Retail Sales Terms & Conditions

This document sets out the terms and conditions that apply to any retail sale (“purchase”) at RV Supplies, either online, in-store or over the phone.

1. Definitions

1.1. In these terms and conditions, references to “us” or “our” are references to RV Supplies; and references to “you” or “your” are references to the purchaser of products from RV Supplies.

1.2. The following terms shall have the following defined meanings:
“GST” means goods and services tax chargeable in accordance with the Goods and Services Tax Act 1985;
“RV Supplies” means RV Supplies Limited, trading as RV Supplies.

1.3 The term “products” and “goods” are used interchangeably and means all personal property supplied by us to you, and includes other related services, and goods described in any order form, delivery docket or other document.

2. Acceptance of these Terms and Conditions

2.1 By making a purchase, you accept and agree to these Terms and Conditions. 

3. Product Information

3.1 RV Supplies will use all reasonable endeavours to ensure any product advertised by us online or in other publications will be available for purchase.  Despite our best efforts, from time to time errors or omissions may occur in relation to our product offerings.

3.2 We try to ensure that accurate images are used on our website at all times, however, the equipment that you use to view our website can impact on the way the products look, including their colour, size, texture and composition.  Measurements provided on our website are approximate only and we would recommend viewing the products in our store to ensure that it meets your requirements.

4. Pricing Details

4.1 All prices listed are in New Zealand dollars and inclusive of GST.

4.2 Prices listed do not include freight or other delivery charges, unless stated otherwise.

4.3 If RV Supplies discovers or is notified that incorrect pricing has been displayed online or in store then we reserve the right to not honour that price. We will endeavour to contact you and ask if you wish to continue with your order at the correct price.

4.5 From time to time promotional pricing will be available online and in-store.

4.6 Promotional pricing will be clearly displayed allowing you to make informed decisions.

4.7 We may offer rewards programmes from time to time and members may be entitled to exclusive offers and prices.

4.8 Rewards customers’ exclusive discounts will not apply in conjunction with promotional pricing.

4.9  Any rewards offered under a reward programme will not be redeemable for cash.

5. Purchases

5.1 You will receive written confirmation of any purchase you have placed with us.

5.2 Your purchase is not accepted by us until the time that the products you have purchased have been dispatched.

5.3 RV Supplies reserves the right to reject a purchase or order and/or correct pricing, product details or availability.

6. Payment

6.1 Payment for purchases must be made in New Zealand currency only.

6.2 Purchases online must be by the specified payment method.

6.3 Purchases made in store may be paid by cash or the specified payment method. RV Supplies does not provide finance or layby.

6.4 Credit notes or vouchers issued by us are not transferable for cash but may be used for purchases within 12 months of issue.  

7. Delivery

7.1 RV Supplies delivers to New Zealand only, unless otherwise agreed to by us. Orders placed for overseas addresses may be rejected, or, alternatively, we may contact you to obtain an alternative New Zealand address.

7.2  If RV Supplies is unable to deliver to your New Zealand address we will endeavour to contact you to organise an alternative location.

7.2 RV Supplies will determine applicable delivery fees to apply and reserves the right to amend or change delivery rates at any time without notice.

7.3 You will be notified of the applicable delivery fee, for your purchase/s to be delivered to you, at the point of sale.

7.4 RV Supplies will use reasonable endeavours to arrange delivery of your purchase in accordance with the methods and timelines outlined in our Delivery Policy.  

7.5 We reserve the right to dispatch your order in one delivery or by instalments.

7.6 In the event we have to backorder a product on your behalf, we will contact you and advise an ETA.

7.7 You must report any claims of product damage, shortfall or non-delivery in accordance with the procedures and timeframes in our Delivery Policy.

7.7 No claim shall be made by you on account of late dispatch or delivery however such a delay is caused. 

7.8 Late dispatch or delivery shall not constitute a breach of our contract with you, and you shall not be entitled to cancel the contract on these grounds.

8. Pick Up

8.1 If you would like to pick up your purchase, please choose the ‘pickup’ option if you are ordering online.  Payment must be made at the time of your order.

8.2 Pick-up may be available at our retail store during opening hours. RV Supplies will try to have your order ready for collection as soon as possible, however we ask that you allow at least 3 hours.

8.3. We will contact you via phone or email to confirm your order is available for collection.

9. Ownership and Liability

9.1 Ownership of the product/s you have purchased transfers to you once you have paid and either picked up or accepted the delivery of your product (s).

9.2 If you authorise either RV Supplies or a courier to deliver without requiring a signature to accept the delivery, your ownership commences from the dispatch of your delivery.

9.3 You shall be solely responsible for obtaining any necessary permits under and for compliance with all legislation, regulations, by-laws or rules having the force of law in connection with the installation and operation of the goods.

10. Returns

10.1Product (s) will only be accepted for return in accordance with the criteria outlined in our Returns Policy and with our prior written consent/authorisation. 

10.2 We will process returns in accordance with the terms and conditions outlined in our Returns Policy.  

10.3 For change of mind returns (as detailed in the Returns Policy) that we have accepted you will be responsible for the delivery and cost of returning the product (s) to us.

10.4 For change of mind returns and you may incur additional charges (as specified in our Returns Policy) and we reserve the right to amend and apply these charges at our discretion.

11. Warranties

11.1 RV Supplies will honour any manufacturer’s warranty (by repairing, replacing or refunding the product, at RV Supplies sole discretion) for 12 months from the date of your purchase or for the duration of the specified warranty period where the product is covered by an international manufacturer’s warranty.

11.2 The warranty given in clause 11.1 does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification or adjustment.   Where this is the case and we have commenced the warranty process you may be liable for all expenses incurred by us up to that point.

11.3 The warranty at clause 11.1 does not affect or limit any rights that you may have under the Consumer Guarantees Act in relation to your Purchase.

11.4 The warranty at clause 11.1 is only available to you as the original purchaser of the product/s.

11.5 Where these terms and conditions relate to the sale or installation of electrical goods, RV Supplies warrants that RV Supplies will comply with the Electricity (Safety) Regulations or any other relevant legislation applicable at the time.

11.6 Where these terms and conditions relate to the sale or installation of gas goods, RV Supplies warrants that RV Supplies will comply with the Gas (Safety and Measurement) Regulations or any other relevant legislation applicable at the time.

12. Limitation of Liability

12.1 To the maximum extent permitted by law, without restricting the limitations and exclusions of liability contained elsewhere in these terms and conditions and subject to clause 12.2, our liability in relation to the supply of the products and the products themselves is limited to the purchase price of the products in respect of which such liability arises.  To the maximum extent permitted by law, we have no further liability or responsibility for any direct, indirect or consequential injury, loss or damage whatsoever and howsoever arising.

12.2 Without restricting the limitations and exclusions of liability contained elsewhere in these Terms and Conditions, to the maximum extent permitted by law we are not responsible for any damage whatsoever caused either to the goods supplied or as a result of the malfunction of the goods if in our reasonable opinion:
(a) The goods are fitted by unqualified tradespersons or are fitted in an unprofessional manner; or
(b) The goods are adapted to a use or which they are not specifically intended; or
(c)  The goods are added to or repaired using components not recommended by us or by the manufacturer; or
(d)  The goods are improperly stored or transported.

13. Consumer Guarantees Act 1993 and Fair Trading Act 1986

13.1 Nothing in these terms and conditions affects your rights under the Consumer Guarantees Act and the Fair Trading Act.

14. Force Majeure

14.1 We shall not be liable for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is caused directly or indirectly by a natural disaster, fire, armed conflict, labour dispute, civil commotion, intervention of a government, inability to obtain labour, material or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond RV Supplies reasonable control.

15. Privacy

15.1 All personal information provided by you in relation to your purchase will be held by RV Supplies in accordance with its obligations under the Privacy Act 2020.   You can contact RV Supplies should you wish to view or correct the personal information which we hold about you.

15.2 RV Supplies collects your personal information to fulfil your order and provide any applicable benefits in relation to rewards, credits and accounts.

15.3 RV Supplies will not provide your personal information to third parties for any other purpose other than order and delivery fulfilment.

15.4 If you opt in when placing an order, RV Supplies may send you information regarding its products and services.

16. Variations

16.1 We reserve the right to vary these Terms and Conditions at our absolute discretion without notice.

16.2 The Terms and Conditions that apply to you are those which are current and in force at the time of your purchase. 

16.3 Any customised terms and conditions you may have in place with RV Supplies shall supersede the terms and conditions contained in this document.

17.  Legal

17.1 Any claim or dispute arising from these terms and conditions shall be subject to arbitration in accordance with the Arbitration Act 1996.

17.2 These terms and conditions of sale shall be governed by New Zealand law.