Returns Policy

If you find that you wish to return a product or products that you have ordered to us the following processes will apply.

  1. Faulty or damaged products upon receipt (within 24 hours of delivery)

Should a product be found to be faulty or damaged upon receipt, please contact us immediately, either by phone (during normal hours of operation) or email stating the order reference and the nature of the fault or damage. Our team will discuss the best course of action to achieve a satisfactory outcome for all parties.

  1. Faulty products

Should a product develop a fault during use, a return can be organised in line with our General Terms and Conditions and the Consumers Guarantees Act (if applicable).

We will ask you to return the product for inspection and if appropriate repair or replacement. Alternatively, we may ask you to take the product to an authorised repair agent closer to you (at the time) for further investigations to be carried out in to the nature and cause of the fault.

Under no circumstances should you attempt to repair or remedy any fault yourself, nor employ the services of another person/Company to attempt any such repair or remedy, without our express approval. Failure to follow this process may result in the voiding of any applicable manufacturer’s warranty and potentially any protection you may have under the Consumer Guarantees Act.

  1. Change of Mind Returns

If after receiving the product(s) you change your mind about your purchase, or you find that you have made an incorrect choice of product for whatever reason we will (at our discretion) offer either a refund or credit for the product(s) provided that;

  1. You contact us to obtain a Returns Authorisation and provide details of your purchase, the reason for return and details of your order.
  2. You return the product in its original packaging to us within 14 days at your expense.
  3. Upon receipt at our premises the product must be in as new condition and resaleable as such.
  4. The product has not been installed, assembled or used and is in its original condition.
  5. Any electronics/electrical goods items must have their original external seal and packaging closed and intact.
  6. Upon receipt, our technical department will inspect the product to ensure that it meet’s the above criteria.
  7. Subject to meeting the criteria for return, we will apply a re-stocking charge of 15% of the order value (this covers our administrative costs in handling the change of mind returns process).

If the returned product fails to meet the criteria for credit/refund we will contact you to discuss next steps.

Certain products are not eligible for return to us if you have a change of mind. The following may not be returned under the ‘change of mind’ premise;

  • Toilets and related products - hygiene reasons.
  • Plumbing components – hygiene reasons.
  • Any kitchenware product that has been removed from its original packaging – hygiene reasons.
  • Any products that have been specially procured or modified to meet the requirements of your order.
  • Any consumable item (such as cleaners/fluids) where the original packaging or seal has been broken.