Delivery Policy

At RV & Marine Supplies we utilise a range of established national freight providers to get your orders to you as quickly and as safely as possible.

Generally, we will try to ensure your order is despatched either on the day it is received (excluding weekends and public holidays) or on the next business day.

Orders that can be despatched using our courier providers are expected to be delivered in the following time frames;

North Island (2-3 business days)

North Island Rural and islands (3-5 business days)

South Island (2-4 business days)

South Island Rural and islands (3-6 business days)

 

Where consignment freight services are used because of the weight or volume of your order you should add one business day to each of these time frames.

All deliveries are ‘tracked’ by our freight providers and tracking details will be available once your order is despatched from our premises.

Upon arrival it’s important that you inspect the goods and confirm their condition, noting any possible damage with the delivering driver and in turn reporting this to us without delay. Where this is not practical, and in any event, damage to the goods must be reported to us IN WRITING (email) within 24 hours of the delivery being completed. Beyond this time, neither we, nor our freight providers will accept any claim for damage howsoever caused.

Please note that the time frames given for despatch and delivery of your order are a best estimate supplied by us and our freight providers and are given in good faith. They are not to be treated nor included as a condition of the sale.  No claim shall be made by you on account of late despatch or delivery however such a delay is caused.  Late despatch or delivery shall not constitute a breach of our contract with you, and you shall not be entitled to cancel the contract on these grounds.

Should you have any questions or queries about delivery or despatch of your order please email us at sales@rvsupplies.co.nz  quoting your order reference. Alternatively, you can call us during our normal hours of operation on 07 846 7771, selecting option 1 for Customer Services.